Hi, There!

Howdy! First off, we would like to thank you for shopping with us on LitViral.com. We appreciate your business at our L.V. Shop (LitViral Shop). Please see our shipping and return policy below. We will keep this as simple as possible. Transparency is key here. No hard to understand legal jargon here, or misleading information. 

We want you to be a repeat consumer, and take customer service serious!


Shipping Policy:

100% Free Ground Shipping in the U.S. is offered with all orders. If you would like expedited shipping, please contact us first at hello@litviral.com.

Estimated shipping delivery times:

USA: Usually 3-10 business days (a lot of times sooner rather than the latter)

Canada: 5-10 business days

International: Delivery times vary (10-20 business days)

International Shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Please understand that we do not take responsibility for customs fees.


Order Never Arrived:

If your order did not arrive and it is because we may have dropped the ball, be sure to let us know!

 

First, check your shipping confirmation and that you had entered the correct address. If the address was incorrect, though weโ€™d be happy to send you another order to the correct address, it will have to be at your cost. In other words, if you have provided a wrong address or an address that is recognized by the courier when the shipment is returned to the fulfillment headquarters, for the item to be sent back to you, you will be responsible for the reshipment costs. Due to where you may be located, it may also take some time for your item to reach you. Keeping this in mind, we recommend you use a tracking shipping service or purchase shipping insurance. We ship to you where you specify. If you would like to do this, please let us know prior to purchasing.

 

If the shipping address was correct, get in touch with us at hello@litviral.com, and please note your order number. We will work with you to get the situation rectified.

Some order products may ship separately (which means you may get some of your items sooner than others). As soon as the products are available to ship, they will be sent out.

**Please know that on the rare occasions an item may be unintentionally listed on our website for purchase, though it is non-stocked. In this case, we would apologize to you and send you an email as quickly as possible to try to rectify the situation.


Return Policy:

Damaged Items:

Hey, we DO NOT want you to be stuck with a damaged item! If you have received a damaged item, please contact us at hello@litviral.com within five days to make us aware of the damages. Please take photos of the product as soon as it arrives. Please also provide us with the order number and the details.

We believe in accountability. If you are not sure if your item falls under the โ€˜damaged itemโ€™ category, please STILL contact us.

Wrong Size:

For our clothing products (including t-shirts – long or short sleeve), we provide you with a size chart and information about the clothing beforehand. A lot of clothing items are Unisex in the product itself. We do, however, specify if the apparel item is for ladies only (t-shirt, sweatshirt, or hoodie).

We are NOT in the business of โ€˜trickingโ€™ people; therefore before purchases, we ask that you, please ensure that you have checked out the size charts before ordering (as, unfortunately, there will be no refunds or exchanges due to ordering the wrong size). If there is an error on our part due to mislabeling, we will refund your payment for the clothing item via our 30-day refund policy (and will also pay for the ground shipping to get it back to us). Let us know, and weโ€™ll get you sorted out. Please contact us at refunds@litviral.com.

Please allow us up to 7-10 business days for your refund to be sent back to your PayPal or credit card account, after we have received the item back.

General refunds on clothing products (due to our error). Meaning that refunds will be issued only if it is an error on our part. If you are unsure where your itemโ€™s status may fall under, please contact us at hello@litviral.com.

If you would like to return an apparel product, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have up to 30-days for a refund.


Otherwise, All Sales Are Final Because โ€ฆ

Because we are consumers, too, we want to make you as comfortable as possible about your decision to purchase from us. So before we say WHY all sales are final, we want to make sure you have the clarity you need. We ask that you email us at hello@litviral.com right away, and someone would be more than happy to address any pre-sales questions or concerns you may have. 

Please understand that because we are in a partnership with a fulfillment company (so we do not keep an inventory of products). They are made ESPECIALLY FOR YOU. Therefore, ALL SALES ARE FINAL on ALL products (unless it is damaged, an error on our part, or defective). This includes, but is not limited to apparel, specialty items, mugs, pillows, phone cases, etc. There can be no refunds due to buyerโ€™s remorse, wrong size choice selection, wrong color selection, or wrong item selection, etc.

Sale Items (if applicable):

Only regular priced items will be issued a refund (where specified). Unfortunately, sale items cannot be refunded.

Downloadable | Virtual Products (e-books, software, courses, etc.):

Because of the nature of downloadable/virtual products, they are not eligible for a refund. Therefore, all sales will be final. However, we will guarantee that we will provide you with quality virtual products.

We thank you for your understanding in this matter and will do everything within our powers to minimize your dissatisfaction with any product we sell or feature in our store. Our goal is to ensure you become a consumer with us for the long term.

(As of September 23, 2018)